Orders
Can I modify or cancel my order?
Orders are very time-sensitive. If you would like to modify or cancel your order, please contact us at [email protected] , and we'll make every effort to promptly resolve the issue!
Can I get a refund for a damaged item?
If you receive a damaged item, kindly send us an email at [email protected] ca along with pictures of the damaged item and/or packaging, and we will strive to offer an appropriate resolution.
Can I place wholesale orders for my business?
Our Wholesale portal is officially live! Get 10%–30% off retail pricing and start stocking your bar, restaurant, or hotel with ease.You can create your account for approval here: Upside Wholesale.Let me know if you have any questions, have a great da
Do you sell sample sizes?
Unfortunately, as a retailer, our stock is limited to the sizes and packaging choices provided by the individual brands. However, we do carry a variety of ready-to-drink mocktails and wines. You can explore these options on our "Mocktails" page.
Do you have a phone number?
For the time being, we prioritize electronic communication and do not have a phone number available. Our team is dedicated to providing timely responses within one business day, ensuring a smooth and efficient resolution process.
Can I return or exchange a product?
Unfortunately, due to the nature of our products, we do not accept returns or exchanges. However, if you have any issues with your order, please reach out to our Customer Care team at [email protected] and we will do our best to resolve the issue.
Can I use a discount code after placing an order?
Unfortunately, discount codes cannot be applied after an order has been placed. Rest assured that you will be able to use it on your next order.
How can I get 10% off my first order?
We offer a one-time 10% discount. To receive it, please sign up to our newsletter which can be found on the main page of our website. Once you do, an automated message will be sent to you. If you can't find your code, please check your Spam folder or
Why does my order show as delivered, but I can't find it?
If your tracking information shows that your package was delivered, but you can't find it, do the following:.